La Cantera’s Security Team and Equipment
La Cantera Resort & Spa is equipped with a Loss Prevention staff of 15 professional men and women, consisting of 11 officers and 4 supervisors. These men and women are equipped to handle a wide range of security incidents. A full-time dispatcher watches cameras and manages emergency calls and building alarms 24/7. The property has a fire watch system, 177 cameras spread throughout the property, and 294 fire extinguishers and 7 AED (automated external defibrillator) units. The property has 27 crash bags and first-aid cabinets supplied by our partner CINTAS. These are checked and restocked on a monthly basis.
La Cantera Loss Prevention Officer Training
Our Loss Prevention staff get the best training in the industry. They are trained in first-aid and CPR and are given de-escalation/conflict resolution training. Within six months of hire, our Officers are now expected to complete their American Hotel & Lodging Certification, which certifies them as hospitality specialists, as opposed to mere “security” like you find in most hotels (if they have security at all). Our Officers are likewise expected to pass training with the Texas Alcoholic Beverage Commission (TABC), to get their Food Handler’s Licenses, and it is recommended that they become OSHA General Industry certified.
All public phones found outside of guest rooms throughout the property only call to front desk (so as to prevent fraud or pranks or misuse). You may contact the front desk to call for emergency services at any time by simply picking up the phone.
First Aid
The Hotel has qualified first aiders/CPR on duty 24/7, available to Team Members, guests and visitors. First aid requisites and supplies are checked regularly.
The security team also has epinephrine on-hand and all security team members are trained to administer it.
Food Safety
The Resort culinary team of Chefs is certified by ServSafe and its team of Cooks are certified by Texas Food Handlers. Chef Brassfield, Resort Executive Chef, has been certified in the ServSafe allergen program. They are committed to having their team of chefs certified in the ServSafe Allergen program, disseminating this knowledge to the other culinary team members via departmental training. La Cantera Resort and Spa is committed to having the entire culinary team compliant to the Sergio Lopez Food Allergy Awareness Act prior to September 1, 2024.
All food at the NLGI conference buffet and food items will be labeled if they contain any of the top 9 food allergens: wheat, egg, milk, soy, sesame, shellfish, fish, peanuts, and tree nuts. In addition, NLGI attendees are allergic to or avoid pork, beef, and alcohol. The labels will also denote whether the food is gluten-free, vegetarian, and/or vegan.
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As an “Allergy Aware” event, please note we have a participant at the Annual Meeting who has a life-threatening allergy to all nuts (consumption, touch and inhalation).
NO NUTS or products with nuts will be served on our menus. We also respectfully ask you to refrain from bringing nuts to the annual meeting event space, including products which “may contain traces of” nuts.
If you bring any nuts, please eat them and wash your hands before entering the event space
Our members, guests, and partners with severe food allergies and their families join us in thanking you for your cooperation and compliance.
As always, please contact Tracy Stuckrath, our meeting planner, with any questions, (404-242-0530) or [email protected].
Fires, Evacuations, and Inclement Weather
In the event of a fire, our evacuation rally points are:
1) The Front drive (City View Terrace)
2) The West parking lot
3) The Grille254 parking lot
4) The Esparza Lawn
A coordinating Crisis Response Team (consisting of the Loss Prevention and Facility Services Teams) combine to assist guests as they evacuate—and alert guests when it is time to re-enter the property following the evacuation.
In the event of a tornado or hurricane, where cover is sought from blown glass and damaging winds, we have the second floor back-of-house hallway. This hallway provides a windowless stretch that is easily and quickly reached from the third floor (the main entrance of our property).
In the event of a flood, we have floors 4 through 7 corridors, which provide enough height to offer protection from high waters. In the event of lightning, our pools are closed until lightning is outside of a five-mile radius.
Earthquakes
In the event of an earthquake, our Facility Services Team combines with Loss Prevention to initiate a post-earthquake patrol in search of leaks, ruptured gas lines, loss of power, or chemical spills, and takes action accordingly. If necessary, a nearby sister hotel is available as a fallback property. It is 1 mile away.
Active Shooter
In the event of an active shooter, La Cantera follows the guidance set out by the Department of Homeland Security as found here: https://www.youtube.com/watch?v=8rDdY4EaKVY
Our Shelter-in-Place Rooms
Our shelter-in-place rooms are the La Cantera Ballroom and the San Antonio Ballroom, both of which provide ample space during an emergency.
Reaching Loss Prevention
Loss Prevention Officers and Supervisors: Extension 2278
Director of Loss Prevention: Extension 2284 (Position currently vacant)
In the event that you have additional questions or concerns, please call Clayton Swan: 210-558.2278